We are always pleased to assist our patients whenever we can. This document sets out the terms and conditions on which Lancaster Smile Clinic provides services. If you require clarification regarding any part of these terms, please contact the practice and a member of staff will be happy to assist.
Please note that any information provided through any part of our website, including but not limited to forums, blogs, news pages, the main website, live chat, telephone, email or similar communications, is provided for general information, interest and entertainment purposes only and does not constitute professional dental advice. Professional advice can only be given following a clinical consultation and examination by a dentist. For professional dental advice, we strongly recommend that you attend a full consultation.
Lancaster Smile Clinic does not hold an NHS contract. All treatments and services provided by the practice are offered on a private basis only.
You will be asked to read these Terms and Conditions and will also be sent a link to them when you join the practice. By attending the practice for appointments, booking treatment, paying deposits, proceeding with treatment, signing a treatment plan, or otherwise instructing us to provide services, you confirm that you have read, understood and agree to these Terms and Conditions, including any applicable finance terms and conditions, subject to status and lender approval where relevant.
These Terms and Conditions apply together with any treatment plan, estimate, consent form, finance documentation, membership plan terms, and any other written documents provided by the practice. If there is any conflict between these Terms and Conditions and a patient-specific signed treatment plan or consent form, the signed patient-specific document will take precedence to the extent of that conflict.
1. Attending the Clinic
Patients must attend on time and preferably at least five minutes before their appointment time.
If a patient arrives five minutes or longer after their appointment time, there is no guarantee that the dentist will be able to see the patient or complete all work scheduled during that appointment. If more appointments are required as a result, extra charges may be incurred.
If a patient arrives so late that the appointment cannot be completed at all, this will be treated as a failed appointment and a charge of £1 per minute will be applied for the time reserved.
Any failed check-up or hygiene appointments must be rebooked. If you fail to attend a treatment appointment, the £1 per minute charge will be applied and it is the patient’s responsibility to rebook the appointment.
Repeated failure to attend appointments, repeated late arrival, or persistent short-notice cancellation may result in the practice declining to offer further appointments, requiring advance payment in full, or requiring an increased deposit before any further booking is accepted.
2. Cancelling Appointments
We require a minimum of 24 business hours’ notice to cancel an appointment that is less than two hours in length, and a minimum of 48 business hours’ notice to cancel an appointment that is two hours or longer in length.
“Business hours” means the practice’s normal opening hours and excludes weekends, bank holidays and periods when the practice is closed.
Failure to provide the required notice will incur a charge of £1 per minute of wasted clinical time.
Any such charge will be deducted from deposits already paid. If a deposit is insufficient to cover the charge, the balance will remain payable by the patient and must be settled before any further appointment is booked.
If a deposit is reduced by a failed appointment or short-notice cancellation fee, the deposit must be topped back up before the appointment can be rebooked.
We reserve the right to refuse treatment or future bookings to any patient with debt or an unpaid balance on their account.
3. Attending the Practice / New Patient Registration
When registering as a new patient, a deposit is required when booking the first appointment.
The deposit may be refunded if more than 24 hours’ notice has been given to cancel the appointment. More than 48 hours’ notice is appreciated where possible to allow reception to offer the appointment to another patient.
All documents, including a medical history form and any other details required by the practice to complete registration, must be completed before you can be seen.
Patients are responsible for ensuring that all information provided to the practice, including contact details, medical history, medications, allergies, smoking status and relevant health conditions, is accurate, complete and up to date. Any change to medications, allergies, medical conditions, pregnancy status, smoking or vaping status, or other relevant health information must be disclosed before treatment is provided.
Treatment plans must still be signed if the patient receives any dental treatment other than a routine check-up or scale and polish. A signed treatment plan is always required at the first appointment where treatment is prescribed, whether the patient intends to return to the practice or not.
If the patient does not return to the practice within two years of attending their first appointment, and does not return for treatment, the patient will need to book a new dental assessment, as the treatment plan may have changed during that time.
If the patient does not return to the practice within two years and later develops toothache or another urgent issue, no emergency appointment is guaranteed and the new patient procedure will be followed at the discretion of the treating dentist.
If the patient is dentally fit but does not return to the practice within two years, a new dental assessment may still be required to determine whether the appointment type has changed and whether new investigations, charting or radiographs are necessary.
4. Emergency Appointments
The emergency appointment fee, as set out in the current price list, applies to emergency appointments requiring prescriptions, dressings or temporary treatment only, for example temporary fillings.
If further treatment is required, including but not limited to extraction, root canal treatment, definitive restorations or further diagnostics, this will incur additional charges.
Attendance for an emergency appointment does not create an obligation on the practice to accept the patient for ongoing care or definitive treatment unless expressly agreed.
5. Dental Plans
We currently offer free registration when you sign up to one of our monthly dental plans. You must be signed up before attending your first appointment in order to qualify.
You may bring up to three children under the age of six years for a free check-up when registered on one of our dental plans, subject to clinical capacity and appointment availability.
All dental plan patients receive 15% off routine dental treatments, unless stated otherwise in writing for a specific treatment or promotion.
Each patient will sign up with Practice Plan and that is where your monthly payments will go. Practice Plan then pays the practice. Practice Plan acts as administrator for your dental membership plan payments. This means Practice Plan collects your direct debits and you will see that name on your bank statement whenever a payment is collected for your plan.
What is included in your plan depends on which plan you have signed up for. The available plan options are set out on our General Dentistry page or otherwise explained by the practice.
Practice Plan will collect your direct debit on or around the 8th of each month. This date cannot usually be changed.
Routine appointments covered under the plan must be attended as scheduled. If an appointment is missed or cancelled with less than one full business day’s notice, the patient will have two options:
- Forfeit the appointment and wait until their next recall interval; or
- Rebook the missed or short-notice-cancelled appointment at a charge calculated as the pay-as-you-go price less the applicable membership discount.
As direct debit payments build eligibility for routine appointments and chair time has been reserved, failure to attend means these entitlements will be lost.
While we try to offer flexibility, you may cancel your plan at any time. However, monies already paid via direct debit are non-refundable except where the administrator’s terms expressly provide otherwise.
Direct debits are collected on the 8th of each month. If you cancel your plan on or before the 19th of the month, the following month’s direct debit will not be taken. If you cancel after the 19th, the direct debit on the 8th of the next month will still be collected. That payment remains non-refundable unless the administrator’s own terms require otherwise.
If the membership is paid annually, any refund for future unused months will be handled directly by Practice Plan in accordance with its terms.
No refund will be given for unused benefits, missed appointments, unclaimed discounts, or plan entitlements not used during membership.
If you receive treatment at a discounted rate under the plan and then cancel within 12 months of completion of that treatment, the practice will be owed the equivalent value of the discount applied, and may add that amount to your account.
Membership plans are intended to support preventive care and maintenance. Failure to attend routine appointments included within a membership plan may affect eligibility for certain benefits and entitlements associated with the plan.
The practice reserves the right to amend, withdraw or replace any membership offering on reasonable notice, provided this does not affect rights that have already accrued under the plan administrator’s terms.
6. Deposits
It may be necessary to ask patients requiring treatment appointments to pay a deposit towards the next treatment appointment, as the time required is often much longer than a routine check-up appointment. This will be determined by the treating dentist or the practice.
When booking treatment, a deposit will usually be taken at the rate of £1 per minute of the appointment length, unless a different amount is specified.
The deposit taken will be retained against any failed to attend appointment or short-notice cancellation. If the patient wishes to rebook, a new deposit or top-up deposit will be required.
The failed to attend or short-notice cancellation fee is £1 per minute of the booked appointment length.
Deposits paid towards treatment appointments may be forfeited if appointments are cancelled with insufficient notice in accordance with these Terms and Conditions.
Unless expressly stated otherwise in writing, deposits are not a cap on liability for missed appointment charges. If the charge exceeds the deposit held, the shortfall remains payable.
The practice may, at its discretion, transfer a deposit from one appointment to another, but is not obliged to do so.
7. Patient Contact Details
It is important for the practice to have up-to-date contact details for all patients. If a patient has a new mobile number, email address or home address, the patient must inform the practice as soon as possible.
The practice is entitled to rely on the contact details most recently provided by the patient. Where appointment reminders, links, estimates, finance information, consent requests or other communications are sent to the last contact details provided, the practice will not be responsible for losses arising because those details were inaccurate or out of date.
8. Treatments
After a treatment plan has been agreed, we will typically email an estimate or treatment plan, which patients must read thoroughly and sign only once they have fully read and understood the proposed care.
If you arrange to book treatment after receiving an estimate or treatment plan, this confirms that you understand and are content with the proposed plan and estimate.
If there are any points on your treatment plan that you wish to query, this must be done before treatment appointments are scheduled. By confirming the treatment plan, you agree that you have had the opportunity to ask questions, review your treatment options and alternatives, and understand the intended plan, including its risks, benefits and fees.
Dental treatment is based on clinical findings at the time of examination and treatment. If further clinical or radiographic findings arise, the treatment plan may need to be changed. Where possible, this will be discussed with you before proceeding.
Where immediate clinical action is reasonably necessary in the professional judgment of the treating clinician to protect the patient’s health, manage pain, stabilise the tooth or surrounding tissues, or avoid deterioration, the clinician may limit treatment to what is clinically appropriate at that stage and may defer definitive treatment to a further appointment.
Treatment plans are valid for 90 days from the date treatment was prescribed. Plans started after that point may require review, new diagnostics, updated consent and further re-planning fees before treatment is provided.
All fees quoted are based on information available at the time the treatment plan is prepared. If the clinical situation changes, the treatment required may change and fees may increase accordingly. No additional treatment will be undertaken without discussion and agreement, except where urgent limited action is clinically required as set out above.
We reserve the right to refuse or discontinue treatment if we do not believe the patient is able to provide valid consent, if the clinical relationship has broken down, if patient conduct is inappropriate, if requested treatment is not clinically indicated, or if fees due are unpaid.
9. Cosmetic Treatments
Cosmetic treatment is subject to a full medical history, clinical assessment, any necessary radiographic or photographic assessment, any necessary medical assessment, and signed consent.
We reserve the right to refuse treatment where the patient is not clinically suitable for that particular treatment.
We reserve the right to refuse treatment where a patient lacks capacity to provide valid consent.
The patient must be dentally fit, meaning their oral health must be stable and any general dental treatment required must first be completed. If the patient requires treatment such as fillings, periodontal treatment, endodontic treatment, extractions, management of active decay, stabilisation of gum disease, or other necessary care, that work must be completed before cosmetic treatment proceeds. This may be carried out either by us at our usual private fees or by the patient’s own dentist.
Minimum age is 18.
Consultations may be offered free of charge. If you fail to attend a free consultation or cancel with short notice, you will be charged £35 to book another consultation.
Where a patient requires routine treatment but instead requests a free cosmetic consultation, the practice may charge an examination fee where charting, radiographs, diagnostics, advice or clinical time are required before cosmetic estimates can be given.
Although consultations may be free of charge, it may still be necessary to take x-rays or carry out other diagnostics to assess whether general dental work is needed before cosmetic treatment. These will be charged in accordance with the current price list.
Once you have had your consultation or check-up and have signed and agreed a price with the dentist, you must pay a 50% deposit in order to book treatment unless you are taking finance through us, subject to status and lender approval. If finance is being arranged through us, appointments will only be booked once the finance has been confirmed by the lender. Patients may alternatively arrange their own finance and pay in full.
Finance is available only where offered and subject to lender criteria and minimum finance thresholds in force at the time of application.
Once treatment is complete, any remaining balance must be paid before leaving the practice unless alternative written arrangements are in place.
If you fail to attend your appointment or give less than 24 business hours’ notice of cancellation, a fee of £1 per minute will be charged for the dentist’s time that could not be filled with another paying patient. In order to rebook, the deposit must be replenished back to the required amount.
If after failing to attend or giving insufficient notice you wish to cancel the appointment entirely, you will be refunded the remaining balance of your deposit after deduction of the applicable £1 per minute fee.
If you give more than 24 business hours’ notice to cancel your appointment, your deposit will be refunded in full unless the appointment involved custom laboratory work already ordered or other non-recoverable third-party costs already incurred, in which case those costs may be deducted.
If you have taken out finance and decide to cancel your appointment entirely, you may also need to speak directly to the lender and comply with the lender’s own terms.
We reserve the right to request payment in full before beginning any treatment plan.
Cosmetic dental treatment aims to improve the appearance of teeth, but outcomes are subjective and aesthetic preferences vary between individuals. While every effort is made to achieve a natural and aesthetically pleasing result, specific cosmetic outcomes, exact shade match, exact tooth form, exact symmetry, or a result identical to a photograph, mock-up or preview cannot be guaranteed.
Patients are encouraged to discuss expectations fully with the clinician before treatment begins. Agreement to proceed confirms acceptance that cosmetic treatment is an elective procedure involving biological variables, material limitations, healing differences and subjective aesthetic judgment.
Photographs, wax-ups, mock-ups, simulations, smile design previews and temporary restorations are guides only and do not constitute a guarantee of the final result.
10. Payment
Once treatment is complete, any remaining balance must be paid before leaving, unless an alternative written arrangement has been agreed in advance.
The practice reserves the right to request payment in full before beginning any treatment plan.
Failure to settle outstanding accounts may result in administrative charges, interest where legally recoverable, suspension of further non-emergency treatment, referral of the outstanding balance to an external debt recovery agency, or issue of proceedings in the Small Claims Court or any other court with jurisdiction.
The practice reserves the right to recover reasonable costs incurred in pursuing unpaid accounts, where legally recoverable.
Where instalment arrangements have been agreed, any missed instalment will make the full remaining balance immediately due unless the practice agrees otherwise in writing.
The practice may refuse to release laboratory-fabricated appliances, retainers, whitening products, aligners or other items until the account balance due for that stage of treatment has been paid.
Payment Disputes and Chargebacks
Where payment has been made for dental services and treatment has been provided, patients agree not to initiate a chargeback, card dispute or bank payment dispute without first contacting the practice and allowing a reasonable opportunity to investigate and respond.
If a chargeback or payment dispute is raised in relation to treatment already provided, the practice reserves the right to provide relevant records, consent forms, photographs, treatment plans, correspondence and other documentation to the payment provider, card issuer, bank, legal advisers or the court for the purpose of defending the claim and recovering the sums due.
Where reversed funds relate to treatment already provided, the practice reserves the right to pursue recovery of those sums and any reasonable and legally recoverable costs arising from the dispute.
11. Refunds
You may cancel a course of treatment for which you have booked an appointment and be refunded all fees for treatment not yet performed, provided that you give a minimum of 48 working hours’ notice. If that notice is not received, we reserve the right to withhold a proportionate amount based on the length of the appointment to cover overheads and lost clinical time.
Patients may discontinue treatment at any time. Where treatment is discontinued, a refund may be considered only for treatment not yet carried out and not already committed to laboratory or third-party costs. A notice period of 14 days is required before any refund is processed.
If a patient is receiving treatment that involves laboratory work and the laboratory work has already been started or completed, including but not limited to crowns, bridges, veneers, dentures, retainers, aligners, implant components or similar custom-made items, a proportion of the fee taken will be retained to cover the laboratory invoice, third-party costs and surgery time already incurred.
If no fee was taken on the preparation appointment or initial stage, the patient remains liable for the laboratory fee incurred and any other non-recoverable external cost already committed.
We will provide appropriate breakdown information where needed to explain sums retained.
Refunds, where due, will normally be processed within 14 days after receipt and confirmation of the request or concern.
Dental treatment involves professional clinical services and, in many cases, laboratory work that cannot be reversed once completed.
Dissatisfaction with the aesthetic outcome, subjective feel, adaptation period, or personal preference regarding treatment does not of itself mean that treatment has been carried out negligently, below standard, or incorrectly.
Where concerns arise, the practice will review the treatment provided and may offer review appointments, adjustments or remedial treatment where clinically appropriate.
Refund requests will be considered in accordance with professional clinical standards and applicable consumer law.
Where the practice has offered reasonable review, adjustment or remedial treatment and the patient declines that offer, the practice may refuse a refund to the extent permitted by law.
No refund will be made for treatment that has been properly provided with reasonable care and skill merely because the patient later changes their mind, no longer wishes to continue, or prefers an alternative treatment option, subject always to the patient’s statutory rights.
12. Finance
Finance may be available through third-party lenders and is subject to lender status checks, approval criteria, credit status and the lender’s own terms and conditions.
The practice is not the lender. Any finance agreement is a separate agreement between the patient, the broker if applicable, and the lender.
Full finance terms and conditions must be read separately from these Terms and Conditions.
Any representative finance example shown on the website, in the practice, or in written materials is illustrative only and does not guarantee eligibility, rate, duration, acceptance or monthly repayment. The current live finance documents and pre-contract information supplied at the time of application will govern.
Tabeo handles payments for Lancaster Smile Limited and other businesses in the UK. Lancaster Smile Limited trading as Lancaster Smile Clinic, ARA and LSC, with its registered address at 8 Brock Street, Lancaster, LA1 1UU and trading from 34 King Street, Lancaster, LA1 1RE, is authorised and regulated by the Financial Conduct Authority and entered on the Financial Services Register under reference number 968474.
Tabeo may also act as credit broker and loan servicer. Depending on the term and credit profile, Tabeo may introduce the patient to a suitable lender. Tabeo Broker Limited is incorporated in England and Wales under registration number 10416530 with its registered office at C/O Fox Williams, 10 Finsbury Square, London EC2A 1AF and is authorised and regulated by the Financial Conduct Authority under reference number 777539.
Where treatment is funded by finance and the patient cancels, any refund due will first be applied in accordance with the finance arrangement and lender requirements. The patient may need to liaise directly with the lender.
13. Prices
Routine dental care prices are not subject to change after a treatment plan has been given to the patient within the validity period of that treatment plan, unless the treatment required changes, the clinical findings change, or the patient delays treatment beyond the validity period.
Treatment prices displayed on the website are intended to reflect the charges applicable to the majority of patients. However, the dentist may quote a different amount where treatment is more complex, more time-consuming, requires additional materials, laboratory work, diagnostics or specialist input, or where the clinical situation differs from a standard case.
You will be asked to sign a treatment plan showing the agreed price before treatment is carried out.
If further complications arise once treatment has started, including radiographic findings, clinical findings, unexpected anatomy, pathology, decay, fracture, failed restorations, periodontal issues, or other factors affecting treatment, your dentist will inform you of any further fees or recommendations and ask you to sign an updated treatment plan if you agree.
Treatment plans are valid for 90 days. If there are any points on your treatment plan that you wish to query, these must be raised before appointments for actual treatment are made.
The practice reserves the right to amend its general price list at any time, but any patient-specific treatment plan remains valid only for its stated validity period.
14. When the Practice Cancels on the Patient
Lancaster Smile Clinic reserves the right to cancel any appointment and will usually try to provide more than 24 hours’ notice where reasonably possible.
Notification may be made by telephone call, SMS, email or other appropriate contact method using the patient’s last details provided to us.
Where a dentist is absent due to sickness, emergency, severe weather, utility failure, natural event outside human control, transport disruption, clinical overrun caused by emergency care, or other circumstances outside the reasonable control of the practice, gaps in the remaining dentists’ appointment books may be reserved for emergencies.
Patients may be called or sent an SMS to be informed that their dentist is unable to see them that day, and another appointment will then be arranged as soon as reasonably possible.
Any emergencies will still be prioritised where possible.
No compensation of any kind will be payable if the practice is forced to reschedule an appointment, regardless of how much notice is given, except where such liability cannot lawfully be excluded.
This is uncommon and we will always try to honour appointments wherever reasonably possible.
15. Guarantee
At Lancaster Smile Clinic, eligible treatments are guaranteed for a period of twelve months following placement, provided that all of the following conditions are met:
- The patient has paid for the treatment in full and owes the practice no money for that treatment.
- The veneers, crowns, implants or other restorations have not been damaged as a result of neglect, poor oral hygiene, smoking-related compromise, vaping-related compromise where clinically relevant, accident, trauma, untreated decay, gum disease, failure to wear a recommended appliance, or excessive grinding or clenching.
- The patient has followed all maintenance, review and hygiene recommendations made by our dentists.
- The patient has attended for any recommended review, hygiene, periodontal maintenance or follow-up appointments.
- The patient has not had the relevant restoration, tooth or surrounding tissues altered, adjusted or treated elsewhere without our knowledge.
No treatment is guaranteed for more than one year unless expressly stated otherwise in writing. This is not because treatment is expected to last for only one year, but because faults in materials or workmanship would ordinarily become apparent within that period.
Dental implants have a lifetime parts guarantee only to the extent provided by the relevant manufacturer for the componentry used. This does not include the dentist’s time, surgical fees, maintenance fees, remedial surgery, replacement of bone or soft tissue support, laboratory fees, or associated treatment costs, all of which may be charged separately.
Some treatments may have a guarantee period of less than one year and, where this applies, the treating clinician will inform the patient.
Guarantees apply only where the listed conditions are satisfied and where failure is not caused by factors beyond the control of the clinician, including but not limited to trauma, accident, untreated disease, smoking, vaping where relevant, poor oral hygiene, failure to attend maintenance appointments, parafunction, bruxism, clenching, non-compliance with instructions, or changes in general health.
Patient Compliance
The success and longevity of dental treatment depend significantly on the patient maintaining good oral hygiene, attending recommended maintenance and review appointments, disclosing relevant medical changes, and following professional advice.
The practice is not responsible for failure, deterioration or reduced longevity of treatment where this arises wholly or partly from patient non-compliance, including failure to maintain oral hygiene, smoking or tobacco use, vaping where relevant, poor dietary habits, missed maintenance, failure to wear retainers, splints or other advised appliances, failure to follow post-treatment instructions, excessive grinding or clenching, or trauma after treatment.
Where such factors are present, any guarantee may be void.
16. Use of Images, Photographs and X-rays
Clinical photographs, radiographs, scans and similar records may be taken as part of diagnosis, treatment planning, record-keeping, communication with laboratories, referrals and ongoing care.
Any use of photographs, videos, x-rays or similar records for marketing, promotional, educational, training or social media purposes will be subject to the patient’s separate consent where required. Consent for such use may be refused or withdrawn at any time for future use, although material already lawfully published or already incorporated into printed media may not always be capable of immediate withdrawal.
Where images are used by the practice for promotional or educational purposes, the practice will not intentionally publish the patient’s name or direct identifying details unless separately agreed.
If a patient publicly posts content on social media and tags the practice, the patient accepts that such content may already be visible publicly online. The practice may choose to share or repost such content, subject to applicable law and platform settings.
17. Clinical Records
The practice will make and keep patient records, including up-to-date medical histories, consent records, radiographs, photographs, scans, models, treatment plans, laboratory prescriptions and related documents, in accordance with professional and legal requirements.
Original clinical records, internal working records, planning documents, laboratory prescriptions, working models and similar materials remain the property of the practice or the relevant third party that created them, unless the law requires otherwise.
Patients may request access to copies of their records in accordance with applicable data protection law and confidentiality obligations. Requests will be handled in accordance with current legal requirements.
The practice may refuse to provide records where a lawful exemption applies or where disclosure would be unlawful.
18. Use of Patient Contact Details
At Lancaster Smile Clinic, patient health is our highest priority. We also use patient contact details to send appointment reminders, recall reminders, clinical follow-up messages, information about significant practice changes, and, where permitted, information about relevant services or offers.
Patients may be contacted by telephone, SMS, email or other appropriate method using the details held by the practice.
If a patient does not wish to be contacted by the clinic by any or all of these means for non-essential communications, the patient should notify the practice. This will not affect communications that are necessary for direct care, administration of treatment, legal compliance, safety, or account management. ICO guidance distinguishes consent used for care purposes from separate marketing consent.
19. Complaints and Concerns
The practice aims to provide a high standard of care and a clear, effective complaints procedure.
If you are dissatisfied with any aspect of your care, you should raise the matter with the practice as soon as possible so that it can be reviewed promptly and, where appropriate, resolved. Patients are expected to give the practice a reasonable opportunity to investigate concerns, review records and, where clinically appropriate, offer review or remedial treatment before escalating the matter elsewhere. GDC standards require a clear and effective complaints procedure.
Nothing in this clause prevents a patient from exercising any legal or regulatory rights.
20. Zero Tolerance / Abuse Policy
We operate a zero tolerance policy towards abuse of our dentists and staff, threatening behaviour, harassment, discrimination, loud or disorderly conduct, drunken behaviour, aggressive communications, or persistent failure to respect practice procedures.
In such situations, and also in cases of repeated missed appointments or repeated late cancellations after warnings, Lancaster Smile Clinic reserves the right to refuse treatment, cancel future appointments, require advance payment, or remove the patient from the practice list.
Where necessary for staff safety, the practice may communicate only in writing and may require the patient not to attend except by prior arrangement.
21. Promotions
Lancaster Smile Clinic occasionally runs special offers and promotions on treatments. These are subject to appointment availability, patient suitability, clinician availability, stock and laboratory availability where relevant, and any specific promotional terms that apply.
Promotions may be amended, suspended or withdrawn at any time without notice unless a patient has already booked and paid in accordance with the specific promotion terms.
Promotions cannot usually be used in conjunction with other offers, discounts, finance promotions or membership discounts unless expressly stated.
22. Limitation of Liability
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, the practice shall not be liable for indirect loss, consequential loss, loss of earnings, loss of opportunity, travel costs, accommodation costs, childcare costs, or other losses not directly and reasonably flowing from a breach of duty by the practice.
Nothing in these Terms and Conditions seeks to exclude the patient’s statutory rights, including rights under consumer law requiring services to be provided with reasonable care and skill. Consumer contract terms must remain fair and transparent.
23. Changes to Terms
Lancaster Smile Clinic reserves the right to update these Terms and Conditions at any time.
The most current version will always be available on the practice website and will apply to future bookings and future treatment stages from the date of publication, unless the law requires otherwise or a patient-specific written agreement already governs that treatment stage.
24. General
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
Any failure by the practice to enforce a right under these Terms and Conditions shall not amount to a waiver of that right.
These Terms and Conditions shall be governed by the law of England and Wales and any dispute shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise.